Terms and Conditions

PRICES
All the prices are given in Euros tax inclusive and are calculated as fairly as possible and explained on every product page.

PAYMENT
The payments are made on the website by paypal and are done safely thanks to the paypal platform (this option will be soon available).  Credit card payment are also available.

DELIVERY AND DELIVERY TIME
After your order you will receive a confirmation by email.
 The delay of delivery can be between two days and two weeks, depending of the numbers of orders and of the overload of work. The maximal delay of the dispatch is of 3 weeks from the day of the order ( outside week-ends ).
All the orders are sent from Rotterdam (location of the workshop). The orders are sent by DHL. You will receive a mail the day of the dispatch by DHL with the tracking number of your order. We ship worldwide and the shipping fees are automatically calculated at the basket.
Custom duties taxes may apply outside Europe and we are not responsible of this. We can’t predict you will have duties taxes nor their amounts.


RETURNS, EXCHANGES & REFUND

StudioNani wants you to be happy with your order. If you're happy, we are happy.If, for whatever reason, you're not completely satisfied, you have 7 days to return items for a refund or exchange, counting from the delivery of the product.

The buyer has the right of withdrawal for any reason and will only have the return shipping fees at his charge. If the deadline expires on a Saturday a Sunday or a bank holiday or other non-working day, it is extended on the next working day. Beyond this, StudioNani will be free to refuse the return or the refund. Your enquiries must be sent at orders@studio-nani.com or via the form site.
The return or the exchange of the articles will only be accepted if the articles ordered are returned in perfect condition, not used or damaged. We do not accept returns for custom made pieces.
The products are returned at your own cost. It is also possible to send us back the product and asking for an adjustment.

DATA PROTECTION
StudioNani is commited no to reveal with any others informations you communicate to us.

CONTACT
For all inquiries, a tailor-made or creation request or simply to send us a little note, write us at orders@studio-nani.com