Terms And Conditions
all the prices are given in Euros and are calculated based on all steps of the production process of our inhouse supply chain.
All payments are made through direct online payment requests. Due to the labour intensive process of made-to-order with a possibility of tailor-made, payments are done in advance. This gives both the customer and Studio Nani the alliance of mutual investment in which the highest quality can be given to the customers preferences.
After your order is placed you will receive a confirmation by email or dm. Because Studio Nani wields a no waist policy, there is no stock. This means every piece has to be made from scratch after any order is placed. THe delivery time may vary depending on the item , with a maximal delay of 21 working days from the day of the order.
All orders are home delivered by our team or sent from Rotterdam. National and international orders are processed by the services of Postnl.
Returns, exchanges & Refund
Following the Eu regulation, consumers have the right to return their purchase within 14 days after the order is perceived.
However, due to Studio Nani's made-to-order policy, a few exceptions must be taken in consideration. The 14 day right of withdrawal does not apply by law on items made ‘according to consumer specifications’.
Therefore, we do not accept returns after more than one tailor made alterations, once the first version is finished.
The return or the exchange of the articles will only be accepted if the pieces are returned in perfect condition, not used or damaged.
In order to accept the return, the item must be returned in its original condition, without having been worn or washed with original tags included.
return shipping costs and all other expenses are the customer’s allegation. Until we receive the item, it remains the customer’s responsibility.
For returns from Rotterdam you are welcome to drop off your package at the Studio Nani workshop. The listed address is given after return arrangements are accepted.
Once the return is received and approved, the entire amount or the order, without shipping costs, will be refunded to the used bank account. Please allow 3 to 5 days from the date on which the return has been received and all conditions mentioned are met, to process the refund.